Suggestions for a Happy Shopping Season
By Kali Nichols – GCC Fashion Business Program Sophomore and Retail Employee
As a retail worker, I thought I could share some tips for an enjoyable Thanksgiving and Black Friday shopping experience this year. Many college students are retail employees, balancing long retail work hours, family time, and preparation for class final exams or final project presentations. Customers are busy trying to balance jobs, family, and efficient shopping trips. These tips may help customers and worker have positive experiences in the store.
Some retailers let the employees pick which day (or both) they would like to work and the hours they are available; the retailers understand that their employees also want to spend time with their families for the holidays. Because of this, employees that you encounter at some stores are most likely to be in a good mood since they picked those hours and of course it’s the best time of the year. However, if you see an employee who looks like the day is really just getting the best of them, try to understand that maybe their hours were dictated to them and they are missing out on their family time to help you shop. As a customer, having empathy may allow you to see the employee in a different light.
If a price rings up incorrectly when you are cashing out, the best thing to do is politely ask the cashier to do a price check. The employee is not trying to charge you the highest price if it isn’t correct, in fact salespersons love helping you get the best possible deal! Please remain patient even though you may have to take a few extra minutes cashing out while the employee calls over the radio for a floor associate to complete the price check for you.
Most stores have trained their employees in regards to coupons, discounts and how to smoothly complete every transaction efficiently and effectively. But occasionally, a problem arises that a cashier or salesperson cannot solve. Managers are always available for assistance in cases like this; these situations also may require your patience.
Lastly, please be friendly overall. Black Friday and the holiday shopping season is crazy busy for employees and customers who are working and shopping retail. Remember the reason you are buying the gifts and how much job will be had while unwrapping them. Happy shopping this year!
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