Hospitality Management

Tourism & Hospitality Management Students Enjoy Industry Conference at RIT

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By: Denzel Flowers – Tourism & Hospitality Management Student

On October 28th, the Tourism & Hospitality Managements students joined other tourism students from Finger Lakes Community College, Monroe Community College and RIT at the 11th Annual Hospitality Symposium held at RIT. This year’s topic was “Legally Speaking”.

Karen Morris, a SUNY distinguished Professor and Brighton Town Judge was one of the day’s speakers. She writes a column in Hotel Management Magazine called “Legally Speaking” and she shared real cases of hospitality lawsuits with the students. She shared outcomes and best practices by industry leaders such as P.F. Chang’s and major hotel chains. She reviewed dozens of cases and their results in the last two months.

Tony Terradas, a Senior Account Manager for NEXT! Ad Agency presented a segment entitled “Reputation Management after an Issue” in which he showed how social media can be a tool to manage a company’s reputation both before and after legal issues.

A delicious lunch was provided by the RIT Hospitality Students at Henry’s Restaurant in the George Eastman Building. RIT students develop menus, prepare the food and operate Henry’s Restaurant as part of their classroom learning.

* The Genesee Community College Tourism & Hospitality students also benefit from membership in the Travel Club. They will be traveling to Las Vegas, Nevada to further enhance their studies of the tourism and hospitality industry. They will experience and learn first-hand the ways of the industry from some of the most world renowned hotel conglomerates such as MGM Mirage, Bellagio, and Treasure Island. Denzel Flowers, and Breonna Thomas are two students that are members of the GCC Travel Club selling raffel tickets to fund raise to help pay for their trip to Las Vegas. For more information on how to support the travel club’s fund raising please contact Denzel or Breonna at dflower1@my.genesee.edu ; Bthomas4@genesee.edu

Our Neighbor Christopher Thorpe

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By: Denzel Flowers – Tourism & Hospitality Management student

On October 17, 2016 Christopher Thorpe, General Manager of Darien Lake Theme Park, visited Mr. Dudkowski’s Professional Sales class at Genesee Community College. Chris spoke about his passion for the amusement park industry and how it has shaped who he is today.

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While presenting to the class, Chris touched upon many of the topics and tactics that we learn about in sales class and told us how they have been and always will be used in the real world.

Chris talked about some of the missed opportunities that many of us are faced with in our day-to-day lives. He says that when we are faced with a troublesome situation, try to put the best of you into the situation and create the best outcome possible.

He also went on to say that the type of attitude that an individual has in the world is a make-or-break factor. He says that he looks for Highly Energetic, Attentive, Responsible (HEAR) people. The golden rule should be used when it comes to dealing with a situation, treat others the way you would like to be treated.

Chris also talked about giving back to the community. By giving back to Genesee County and appreciating the community that you are in is how everyone lives a bit better and you know you are making a difference.

*Mr. Denzel Flowers is a current student majoring in Tourism & Hospitality Management at Genesee Community College and is an aquatic supervisor at Darien Lake. Denzel also is active with GCC’s athletic department and a member of the travel club. Along with swimming and diving for the college, Denzel is also selling raffle tickets for a trip to Las Vegas with the Genesee Community College Travel Club. For more information on how to support the travel club’s fund raising please contact Denzel at dflower1@my.genesee.edu