It’s Friday morning, September 27th, in Mr. Dudkowski’s 8am Professional Sales class. We went through the usual routine of reviewing homework and forgetting each other’s names (current students–you understand; Future students for BUS 201–learn your peers’ names…you will understand) has been disrupted. Who are we to thank for our rescue from Mr. D’s much-too-early-in-the-morning name game? Guest speakers Cindy Carpenter and Jon Spencer, who have come to share with us their experiences in business with Verizon Wireless; experiences which, between the two of them, are undoubtedly abundant.
For over 15 years, Ms. Carpenter has worked in various business positions in Rochester and has been the recruiter for the Verizon Calls Center since 2006. Mr. Spencer, a former GCC student himself, has held positions in Verizon in numerous facets including customer service, billing, tech support, inventory, and sales, and currently holds the title of “Device Expert.”
In his talk, Spencer highlighted how fortunate he is to work in a business that is so connected with technology. He emphasized the incredible world we live in today where technology is growing and expanding more than ever before. Spencer’s career in business with Verizon gives him the opportunity every day to be right at the hub of this age of technology and help others connect with our increasingly tech-driven society. Aside from the obvious application and knowledge of the latest gadgets, the business aspects of working for Verizon allows for human connections through customer relations. As Spencer stated, customer interactions make his job worthwhile; the ability to introduce customers to devices which allow them to speak with loved ones over long distances, recover priceless photos, and could even change their lives, creates visible gratitude which is “Worth more than all the money in the world,” said Spencer.
A Friday morning class–usually merely the last hurdle before a long weekend–proved to be an enriching and worthwhile experience for the students in my class. Not only did we get to hear firsthand experiences from two Verizon Wireless Employees, we were also given some advice; though we’ve heard it many times before it still rings true, as Spencer said: “At the end of the day, the paycheck and the benefits don’t mean a whole lot if you spend 40+ hours a week doing something that makes you miserable.”